FREQUENTLY ASKED QUESTIONS

1.) What is your turnaround time?

We ask for 5 business days after approval of artwork. In the fall, we ask for 7-10 days after approval of artwork.

2.) Can you print my order faster?

Yes! We do, however, charge a 30% rush fee for any orders printed within 3 days.

3.) What methods of payment do you accept?

We accept all major credit cards, as well as personal check or cash.

4.) When do I have to pay the invoice?

Payment is due in full upon completion of services, before any garments are picked up or shipped.

5.) Do you charge an art fee if I supply the design?

If your design is Print Ready in the format we require, we do NOT charge an art fee.
If your artwork is not Print Ready, then we charge a $50 art fee.

6.) What is Print Ready artwork?

We want your shirt to be the best it can be, but we need high quality artwork for that to happen. We ask for vector artwork, sized and ready to go.

  • Vector artwork is preferred. Examples are .AI, .PSD, .EPS, .PDF files. Please size artwork accordingly and convert all text to outlines.
  • Raster images are next best, if you can’t provide a vector image. Examples are .JPEG or .TIFF files. This images will also need to be at a quality of 300 DPI.

Please try and stay within a 12″ wide x 15″ tall imprint area. Anything greater than those dimensions will be quoted as an All Over Print. Normal sizing for a men’s shirt full front print is 10-12″ wide, while women’s are 8-10″ wide. If you have special size requirements, please don’t hesitate to ask.

7.) What if I find an error?

While we make every effort to make your order as perfect as possible, we occasionally make errors when preparing your artwork. We need YOU! We will send out an approval Graphic Placement Sheet (GPS) before production. Your approval of spelling, omissions, etc. will be considered final. We will not take responsibility for printing an incorrect order after approval from you, the customer.

8.) Can I bring my own apparel to be printed/embroidered?

Yes. As long as your apparel is in “new” condition, we will be able to decorate it. We do, however, charge $1 surcharge per garment, and in the rare case that there is a mistake, we will not be responsible for replacing customer supplied garments.

9.) Can you get a piece of apparel that I don’t see on your website?

Most of the time, yes! We have dozens of apparel providers that pull stock from multiple warehouses, so please do let us know if you aren’t seeing what you’d like and we will do our best to help!

10.) Do you have access to Nike and Under Armour?

Yes! We print on Nike and Under Armour garments quite regularly, and will be happy to send you a link to their apparel catalog for your next order.

CONTACT US

37 E. Pleasant Street
(inside Amherst Copy & Designworks)
Amherst, MA 01002
Phone: 413-253-0987
info@soundscapemerchandise.com