Terms and Conditions

The following terms and conditions apply to all approved orders:

PAYMENT:

All orders require 100% pre-payment, once your invoice has been paid we will proceed with scheduling your order for production. If there are any adjustments to be made once production is completed we will follow back up with an updated invoice. Payments can be made via ACH, Credit/Debit card (under $5,000), check, PayPal, or Cash. Accounts that are 30+ days past due will have all open balances charged to the last card used on file. If there is no card, or the card is inactive, a late charge of 5% (per month) of the open balances will be applied to the account. Any orders left at Soundscape Merchandise for over 90 days will be treated as abandoned, all items will be donated to charity and all deposits will be forfeited. 


TURNAROUND TIMES:

Our stated turnaround times reflect an average completion time for orders of similar size, but these times are not guaranteed. For guaranteed production dates ask your sales representative about our rush order services. Please remember, turnaround times are quoted in working business days (weekends, Holidays and transit times are not included.) PLEASE PLAN FOR TIME-SENSITIVE JOBS IN ADVANCE.


RUSH ORDERS:

All rush orders will be subjected to a rush fee based on needed turnaround time and current workload. To discuss the actual rush charge please contact us directly at (413) 213-1171 or email info@soundscapemerchandise.com.


SHIPPING:

Orders can either be picked up from Soundscape Merchandise or shipped. Shipping charges are not included with your quote (unless otherwise specified). Any changes may result in extended turnaround times. Soundscape Merchandise is not responsible for any loss, damage or shipping delays caused by a delivery carrier.


ARTWORK APPROVALS:

All artwork is to be approved via a digital mock-up through email. Artwork must be checked for spelling, color, sizes ordered, placement of the art and accuracy of artwork by the customer. It is very important to look over every detail of the mockup, as this is how your garments will print. Soundscape Merchandise will not accept responsibility for corrections not implemented and/or requested after artwork approval. The desired sizing must be supplied in inches, and cannot exceed the measurements of the file itself. If no sizing is supplied then your artwork file will be used as a reference. All issues of sizing and print locations must be cleared up within 7 working days prior to your production date. Any modifications requested after customer approval will result in production delays and could require additional expenses. WE CANNOT GUARANTEE COLORS ON SPECIALTY INKS (example discharge, and other fashion inks).  With discharge ink, we suggest using only 100% cotton.  Due to differences in dye lots/fabric differences within a chosen brand, Soundscape Merchandise is not responsible for variations in garment discharge-ability.  When multiple brands or colors of garment are used in a fashion ink runs, printed colors will vary because of the different fabric colors.  Your computer monitor display settings can greatly affect the color you see on screen. For specific colors please submit PMS reference numbers.

 

ARTWORK PERMISSIONS:

Please acknowledge that Soundscape Merchandise is not responsible for obtaining permission for use of intellectual property supplied by the customer to Soundscape Merchandise for the customer’s use. You (the customer) take full responsibility for obtaining rights for any text, photos or original art submitted to Soundscape Merchandise for publication.

 

MANUFACTURER DEFECTS:

Soundscape Merchandise is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction. We highly recommend ordering 5% extra of each size if an exact count is important.

 

CUSTOMER SUPPLIED APPAREL:

Customers are allowed to supply their own garments for printing. Customer supplied garments are charged $1.00 per item. This is to account for loss of garment markup, which covers administrative time (invoice, counting, sorting, storing, staging etc.) In the occurrence that there was a misprint, Soundscape Merchandise is not responsible for replacing or compensating for the supplied garments. The charge for just the print may be refunded or excluded from the invoice on a per garment basis. Soundscape Merchandise will not be responsible for the shipping charges required to receive any supplied garments.


ARTWORK:

All artwork must be submitted at 300 dpi or in a vector format. Artwork is screened and orders with artwork that is too small or poor in quality will be placed on hold for 5 business days until new artwork is received. If no artwork is received the order will be pushed to the end of the production line after 5 days. All artwork is printed AS-IS unless requests for touch ups / cleanups are made. Small tasks are completed as a part of regular setup fees, but overhauls, custom creations, and complete cleanups are charged per project. This fee will be discussed and approved with you before we start the process. Art must be paid in full, and there are no refunds because labor costs must still be covered.


PRINT PLACEMENT:

Not all prints can be achieved through conventional screen printing. We will do our absolute best to match your requests / shirt templates but your finished garments will not always look EXACTLY as they do on your computer screen in real life. With printing over seams, collars, and zippers comes issues of ink-buildup and ink not always filling in gaps right next to the seams. When printing onto the sleeve, collar, and shoulder area the print may not always be able to go as far onto the sleeve or onto the collar as you’re wanting, but we will always do our best to accommodate your design needs.


OVER/UNDER RUNS:

Orders are subject to over runs and/or under runs due to the nature of the printing process. In some cases, an under run in a certain size will occur and the over run in other sizes will cover that amount (i.e.: you order 25 smalls and 25 mediums, you may receive 24 smalls and 26 mediums). If there are misprints of any kind we will adjust your bill accordingly, and if your bill is already finalized, then the credit will be held on your account and can be applied towards your next order.


STOCK ISSUES

In order to ensure we can meet production timelines, in the event that a particular item or size becomes unavailable, Soundscape Merchandise reserves the right to substitute your original selection with a comparable item.


OTHER TERMS & CONDITIONS

  • Any claims for damages, defects or shortages must be submitted to Soundscape Merchandise in writing within 10 working days after receiving your order.

  • In the event of an order misprint, ALL of the affected items from your original order must be returned.

  • Any orders left at Soundscape Merchandise for over 90 days will be treated as abandoned, all items will be donated to charity and all deposits will be forfeited. 

  • Soundscape Merchandise’s liability shall be limited to the stated sales price of any defective goods. We will not be liable for any consequential damages such as profit loss etc.

  • For legal purposes, the venue for any dispute shall be Belchertown, Massachusetts

  • Prices, terms and conditions are subject to change without notice. Please read all information on our website before submitting your order.

  • Due to the nature of screen printing or embroidery customization, cancellation of an order will result in charges for any set up or pre-press costs incurred before cancellation and all restocking fees incurred by our distributors.

  • Orders cannot be canceled once production has begun. All orders are subjected to restocking fees if cancellations are made before any production or art prep has happened.