FREQUENTLY ASKED QUESTIONS

1.) What is your turnaround time?

Two to three weeks after approval of artwork.

2.) Can you print my order faster?

Yes! All rush orders will be subjected to a Rush Fee based on the following fee schedule -

  • 1 Business-day turnaround = 100%

  • 2 Business-day turnaround = 75%

  • 3 Business-day turnaround = 50%

  • 4 Business-day turnaround = 40%

  • 5 Business-day turnaround = 30%

*Rush Fees are subject to change based on order approval timeline and receipt of all necessary information to produce your order.

3.) What methods of payment do you accept?

Payments can be made via ACH, Credit/Debit card (under $5,000), check, PayPal, or Cash.

4.) When do I have to pay the invoice?

All orders require 100% pre-payment, once your invoice has been paid we will proceed with scheduling your order for production. If there are any adjustments to be made once production is completed we will follow back up with an updated invoice.

5.) Do you charge an art fee if I supply the design?

If your design is Print-Ready in the format we require, we do NOT charge an art fee. If your artwork is not Print-Ready, then we will charge a $65 art fee.

6.) What is Print-Ready artwork?

We want your shirt to be the best it can be, but we need high quality artwork for that to happen. We ask for vector artwork, sized and ready to go.

  • Vector artwork is preferred. Examples are .AI, .PSD, .EPS, .PDF files. Please size artwork accordingly and convert all text to outlines.

  • Raster images are next best, if you can’t provide a vector image. Examples are .JPEG or .TIFF files. This images will also need to be at a quality of 300 DPI.

Please try and stay within a 12″ wide x 15″ tall imprint area. Anything greater than those dimensions will be quoted as an All Over Print. Normal sizing for a men’s shirt full front print is 10-12″ wide, while women’s are 8-10″ wide. If you have special size requirements, please don’t hesitate to ask.

Minimum Line Thickness and Negative Space to Preserve Details:

  • Minimum Line Thickness (Positive Space): Lines should be at least 1 point (0.012" or 0.35 mm) thick. Thinner lines may fail to adhere properly to the screen or fabric.

  • Minimum Negative Space (Gaps): Empty spaces or gaps between ink lines should be at least 3 points (0.04" or ~1 mm) wide. Thinner areas of negative space may "close up" during printing.

7.) What if I find an error?

While we make every effort to make your order as perfect as possible, we occasionally make errors when preparing your artwork. We need YOU! We will send out Artwork Approvals before production. Your approval of spelling, omissions, etc. will be considered final. We will not take responsibility for printing an incorrect order after approval from you, the customer.

8.) Can I bring my own apparel to be printed/embroidered?

Yes. As long as your apparel is in “new” condition, we will be able to decorate it. We do, however, include a surcharge per garment, and in the rare case that there is a mistake, we will not be responsible for replacing customer supplied garments. Customer supplied garments are subject to the following fee schedule -

  • 6-11 items = $10/per item

  • 12-23 items = $5/per item

  • 24-47 items = $4/per item

  • 48-71 items = $3/per item

  • 72-144 items = $2/per item

  • 144+ items = $1/per item

9.) Can you get a piece of apparel that I don’t see on your website?

Most of the time, yes! We have dozens of apparel providers that pull stock from multiple warehouses, so please do let us know if you aren’t seeing what you’d like and we will do our best to help!

10.) Do you have access to Nike and Under Armour?

Yes! We print on Nike and Under Armour garments quite regularly, and will be happy to send you a link to their apparel catalog for your next order.